Terms & Conditions

At Energita we put the same care into the product as we do into the person receiving it. That's why our policy is simple: if something isn't right, we fix it. No runaround, no fine print, no excuses.

OUR GUARANTEE

We stand behind every product that leaves our hands. If you have an issue with your order — whether it's shipping damage, a product defect, or any dissatisfaction — we'll offer you one of these solutions, whichever works best for you:

Replacement of the product at no additional cost.
Full refund to your original payment method.
Store credit toward your next purchase.

Just reach out. We'll take it from there.

HOW TO REACH US

Reach us through our contact page or directly via our customer service email. To speed things up, include:

Your order number
A brief description of the issue
A photo if there's visible damage

We respond within 24 to 48 business hours.