Shipping Policy

Processing times

Orders are processed within 1 to 3 business days from payment confirmation.

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Estimated delivery times

• México: 3 to 7 business days

• International: 4 to 8 business days depending on destination

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Times may vary depending on the season, location, or external factors beyond our control.

Order tracking

Once your order is dispatched, you'll receive a tracking number by email so you can follow it every step of the way.

International shipping

We ship to multiple countries. Shipping costs and delivery times vary by destination. For specific inquiries about your country, contact us before placing your order.

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For international orders, the buyer is responsible for any customs charges, taxes, or import duties that apply in their country.

Order not received or arrived damaged?

If your order arrived damaged or hasn't arrived within the estimated timeframe, write to us immediately with your order number. We'll handle it — no runaround.